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Dispatch vs. delivery

On the product page for each item, you will see a dispatch estimate e.g. '2 to 3 weeks'. Dispatch is when the item(s) are collected by our delivery partner. From dispatch, depending on where you are located, the transit times may vary. Below you will find more information on the delivery process and how long after dispatch you should expect delivery.

Delivery options

We work together with a few selected logistics partners. Depending on the size and weight of the furniture item you're buying and your location, you may have different delivery options to choose from. In order to view all delivery options available for your location and the delivery fees, please place the desired items in your cart and enter your state and postcode. We've outlined the delivery options below, as well as the approximate transit times for each state.

Your location:
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  • Delivery Service

  • Approximate Transit Times

Grouped Delivery

For the convenience of our customers, we will send all items on an order together by default. If you purchase items that have different availabilities and you wish to receive selected pieces earlier, please contact our Customer Experience Team.

Rugs and wall art will be dispatched separately when they become available, as they are sent directly from our makers. If you have any special requests for their delivery, please contact our Customer Experience Team as soon as possible.

Delivery Tracking

Thanks to our interactive live tracking system, checking the status of your order is easy! Just log in to your account, select 'My Orders', then the item you wish to review and we'll take you to a tracking page that will provide you with an update. If you do not have an account, you can track your order here.

You'll also receive a confirmation email with tracking information as soon as you place an order.

Delivery Process

Based on your delivery address and the size and weight of your order, we will choose the best courier team for your delivery when your order is ready for dispatch.

If your order is coming with one of our preferred third party couriers, we will send you an email once we have dispatched it. This email will tell you the name of the courier and the tracking number, so you can stay updated all the way.

If your order is coming with Delivery by Brosa, we will send you a text message and suggest the earliest possible delivery date. If this doesn't suit you, simply reply to the SMS and we'll organise another day.

In case you have any special delivery requests, please contact our Customer Experience Team before the dispatch of your order to discuss options like Authority to Leave, delivery delay and storage, etc.

Missed Deliveries

For some small and medium sized items, the couriers will attempt the delivery shortly after it arrives at their depot. If you're not at home when they attempt delivery, they may leave a missed delivery card and you can can call them to arrange a free re-delivery.

If a delivery date has been arranged with you in advance but you are not able to accept the delivery when the delivery team arrive, we might need to charge you a re-delivery fee. Our Customer Experience Team will reach out to you before the delivery is reattempted. Please note that Brosa does not take responsibility for any incorrect or incomplete order details including but limited to delivery address, contact details or email given upon purchase and the subsequent failure of delivery as a result.