We waited a while but worth it! Loved the communication and tracking and the lounge is beautiful! Well done!
Love my couch and everything was communicated with me just fine. Just sad I had to wait so long to enjoy sitting on it!
You guys are a pleasure to work with. I have had nothing but great experiences, prompt communication and over and above customer service. You guys are killing the game x
Extremely happy with the purchase and the many other unique and distinct furniture pieces on offer. The retro style and in particular colour being green which I was looking for were perfectly represented in your Lana style sofa.
Great service and good value.
Excellent communication around delivery and really lovely sofa bed
Although it took longer than anticipated to get to us (thanks COVID-19), the wait was so worth it. A glorious green sofa bed eventually arrived and took barely a minute to assemble. It's gorgeous, and best of all it's easy to keep pristine- not an easy task in a house full of dogs. The good people at Brosa were excellent and kept in regular communication so we felt well-informed of the changes to the delivery schedule. Highly recommended. It's very true to the colour online, and is super easy to care for and use.
Excellent communication around delivery and really lovely sofa bed. Easy to assemble and good size.
Service was great. The couch (Lana) is also great. The only thing was that the delivery took so long. Otherwise no complaints.
Great quality. Enjoyed the free fabric samples before making my final decision. Accurate delivery updates and well packed and easily assembled.
excellent service and promptly update on shipping status
Claire in deliveries has been exceptional at getting products delivered to me ASAP. The delivery guys that have delivered so many items to me are friendly and courteous. The staff in the Fitzroy showroom are so friendly and helpful. And the products, although the wait time is frustrating, are of lovely quality and look fantastic. My whole house is Brosa now.
Great product and easy to arrange, delivery was great and efficient. Overall great experience
The communication along the way was excellent and the delivery process was seamless.
Overall a great experience - from having a look at a similar item in the show room, to purchasing and then delivery. Love my product (Lana sofabed) overall although haven't used it as a bed yet so unable to give feedback there
A couple of loose threads on the seam, but great apart from that :)
I love the quality of my new sofa bed and the delivery was seamless considering the current circumstances. The Brosa customer service was exceptional with any queries I had!
Great product, good service
Love the quality and style for the price.
great service and quality of product
Easy to use website. Telephone help was excellent. Delivery was timely.
Excellent in all ways. Fast delivery a matter of only two days since I ordered. Excellent communication via text prior to delivery.
Quick delivery and good product
Brosa, support team and design help, are very responsive, they listen and work towards a great outcome.
Quality of furniture was great, delivery smooth and packaged without tons of plastic. Extremely pleased with purchase.
I do love the couch and am very happy with it. I also would like to say I purchased an item from Koala furniture back in July whose delivery has been repeatedly delayed with the current date now January 2021. Not only that but they are charging me $250 delivery from Melbourne to my home in NSW which I think is an outrageous charge. I also loathe their current advertising campaign so I would never again purchase anything from Koala furniture. So in comparison I gave you a 7 rating because your service was fast and accommodating and I would like to support a small business. Thank you.
nice design, good customer service
I love the richness of colour coupled with the streamline style and usability of the piece. This a perfect edition to our home. Great product, great service, easy seamless transaction.
Purchased two velvet sofas, great colour, size and quality. Friendly and helpful staff
The couch is absolutely beautiful, as advertised and great quality. Delivery was smooth, quick and hassle-free. Many thanks!
I love my Lana bed, it's beautiful and comfortable and goes with the look of the room. I think your service is great and efficient
Great service. Prompt email explaining when to expect delivery. Quick installation.
Lovely couch and service!
Brosa is good value for money. The showroom in Alexandria was lovely. The product is high quality, exactly how it looked online, and was delivered within the time frame Brosa set for us with no delays.
good experience, great product.
The sofa bed is elegant, yet functional and simple to convert. I love the simplicity of design of the sofa bed. I found the staff very helpful particularly with respect to helping me vision the colour of the sofa . Delivery was prompt and polite
Considering Covid and all, delivery was pretty quick considering it was made and then delivered straight to me. I've actually never bought a piece of furniture in this way before, but it felt pretty smooth. Overall, love the sofa, the colour and material is great and it feels well made. It's comfy and trendy and I'll have it forever so thanks !
Communication was good so I knew when the couch would arrive. And it arrived when I was told it would . The couch is lovely! Nice quality and very simple to assemble when it arrived.
Easy online process and delivered quickly.
Product is good quality. Easy process and relatively quick delivery to Tasmania in difficult times
Luxuriant quality and good pricing
Good price, nice product.
I love Brosa! My couch is perfect. Perfect size, perfect colour. Best hand over on delivery ever.
The Lana sofa bed is great value, looks great and very comfortable as a couch. Have not tried sleeping on it yet but appears to be comfortable. We bought this sofa for our beach house but it has not made it down there yet! Looks really good at home and is a great casual seating arrangement. The navy blue colour is very attractive and the fabric appears to be serviceable. Highly recommend this product.
The email contact between ordering and delivery was good, the men that made the delivery were great and I love my purchased
Good sofa bed. Comfortable to sit on and good for overnight sleepover. Efficient delivery and quick setting up of my sofa
Great experience with Brosa every time, great product and no delay in shipment, will buy again. We are very happy with the products.
Very happy with the product for the cost, great delivery service, very easy to assemble
Great service, great products at an excellent price.
I love my new couch and the turn around time was good for this one. The delivery and construction was easy.
I love the sofa. The picture is the same quality as the photos if not better. Delivery was very helpful
The girl who served me was great. Helpful, organised, not pushy.
Loved the product. Staff were very helpful when we went into the shop to look around, especially during a busy period (there were lots of customers at one time). Good communication through email etc. to keep us up to date on the order status.
Great design, great service, good price
Delivery went smoothly
Good service and product.
Sofa bed - beautiful fabric, easy set up. Fantastic service, quick responses, great products
Great quality sofa, nice colour. Very good service overall.
The couch we bought (the Lana sofa bed in green) was really beautiful and for a really reasonable price. Additionally, delivery was super quick and painless, and the couch came pretty much fully put together (just had to screw the legs in). I like that Brosa has a really unique and individual style of furniture.
Great stuff and quality products and design and affordable prices
Great service and communication
Purchased sofa bed sight unseen, took a risk but took a leap of faith and purchased. Was thrilled at immediate response and ongoing support and reassurance received. Fastest delivery ever. Sofa was exactly as pictured and described. I love it and highly recommend Brosa
Excellent customer service have made 2 purchases with Brosa....thrilled with quality and service .....deliveries on time no hesitation in purchasing again thank you ....such a pleasure to deal with
True to images and super comfortable
Delivered on time, no issues and good value for money
In store service was good, as is the product.
Easy to purchase online and quick delivery.
The couch is perfect. Your website is designed so well. When we move house we will be furnishing our entire place with your products. So so so happy with what we got
Quick and efficient delivery. Updates and communication. Comfy, sturdy, great features
I absolutely love my green velvet sofa bed in my pool room it is so comfy and looks amazing
The couch is amazing quality and looks beautiful, super comfy and easy to put together. The delivery guys were really profesional and punctual
Love them! Fast delivery and great quality
We love our sofa bed, the quality is excellent, it looks beautiful and it is comfy to sleep on.
Maria at the store was amazing The delivery team are great Responding to emails is awesome
Extremely cozy and stylish! Love the gold detail on the feet of the sofa as well. Awesome futon and great service
No issues, purchase and delivery very straight forward. Thanks
Fast and stress free delivery and love my couch. Couch is comfy and sturdy and looks beautiful. Delivery was so quick - very happy
Looks awesome, great option for a small space! Service in store was great, super quick delivery and great communication (from sales team and delivery team)
Was very happy with the customer service, delivery and product
good product, easy delivery
Good customer Service and easy returns process
This is a really good couch/sofa but definitely not for long-term use for sleeping. The gap connecting the seat to the back support (in its flat state) and curvature of the sofa bed is very uncomfortable for frequent use. I haven't been able to get a good night's rest as a result. As much as I love the sleek design, I have had to resort to getting an actual bed/mattress instead.