Returns and Refunds
7 day no questions asked return policy
The Brosa 7 day no questions asked return policy covers all private purchases made from the Brosa website, unless specifically specified. This return policy is in addition to any rights you may have under an applicable statute including your rights under the Australian Competition and Consumer Act 2010 (Cth) (ACL).
The 7 day return period will commence from the date you receive the goods you have purchased and applies to any reason, even change of mind. If a refund is requested within this 7 day period, Brosa will refund the purchase price of the goods and your account should be credited within 10 working days of the goods arriving back to us and if the goods arrive back to us in the condition they were received.
Your refund will not include:
(i) Return delivery charges. These are based on the fees from our delivery/courier companies. The return delivery amount is the same as what you paid for delivery, unless you received free delivery on your order.
(ii) Original delivery charges, additional delivery charges for upgrades or redelivery
IF YOU RECEIVED FREE DELIVERY ON YOUR ORDER:
If you received free delivery on your order and are not based in Sydney Metro or Melbourne Metro* (see postcode list below), then the return delivery amount is calculated based on fees charged from our delivery/courier companies, and would be the same as what you would have paid for delivery (without the free delivery promotion you received).
If you received free delivery on your order and are based in Sydney Metro or Melbourne Metro* (see postcode list below), then the return delivery amount is calculated as 10% of the product's full price (before any discounts).
Our Melbourne Metro & Sydney Metro postcodes are here: https://support.brosa.com/hc/en-us/articles/360000302663-Free-Delivery-Melbourne-Metro-Sydney-Metro
If you would like understand more about our return delivery charges please email firstname.lastname@example.org
Please note the 7 day no questions asked return policy does not apply to commercial orders and all returns should be returned in Brosa’s original packaging in order to eliminate damage during transit. If the product is returned without original packaging a 50% striking fee off the purchase price will be applied plus shipping fee.
All prices displayed on the Brosa website are subject to change. In the event of a price change, we will honour the price change in the favour of the purchaser strictly within a one-week period commencing from the date of the change.
1. Brosa customers have 30 days from the date of delivery to report a faulty, damaged or incorrect item.
2. Brosa does not take responsibility for any incorrect or incomplete order details including but limited to delivery address, contact details or email given upon purchase and the subsequent failure of delivery as a result.
a. Any subsequent re-delivery fees that result from incorrect order details will be charged the shipping price applied at the time of checkout.
b. Any subsequent re-delivery fees that result from rejecting or refusing a delivery service will be charged the shipping price applied at the time of checkout.
c. Brosa does not allow authority-to-leave and does not take any liability for any purchases that are left unattended at the customer's delivery address if alternative arrangements are requested by customer.
3. Please choose carefully when purchasing the following merchandise as a change of mind returns will not be provided on the below merchandise.
a. Bedding accessories e.g. sheets, quilts, underlays and pillows
b. Altered goods
c. Any clearance sale items purchased with a discount code starting with ‘BCLEAR’
4. Greywing mattress purchases are entitled to a 100 consecutive night free trial commencing from the delivery date to your shipping address.
a.You must keep your mattress for a minimum of 27 nights from the date of delivery. Brosa asks that you keep your mattress for at least 27 nights because it takes time for your body to adjust to a new sleeping surface just as it takes time to make any routine a habit. The same trial period exists for those using the ZipMoney financing option. If you decide the Greywing is not perfect for you after 27 nights, our customer service team will arrange a pick-up from you at no additional cost and return the mattress to a local charity. You will then be refunded the full purchase price.
5. Manchester, including sheets and quilts, are excluded.
How do I request a return?
To kickstart a returns request all you'll need to do is fill in our returns form and our team will be in touch with you on next steps. The returns form is here.