COVID-19 UPDATE

24th March 2020

OVERVIEW

At Brosa we have always placed an emphasis on creating a beautiful home that is a sanctuary to you.

During these difficult times, we want none other than for you to be able to easily, safely and comfortably continue with your daily tasks.

At this stage our Studio Showrooms in Melbourne and Sydney remain open. There is no disruption to our supply and delivery and we will continue to operate as usual. We have increased our support teams across Customer Service, Live Chat and Online to assist you with any questions you may have from product selection to questions around existing orders.

We have however made some changes to support you and our teams.

 

Strict Hygiene Protocols

  • Employees who are able to work from home are doing so.
     
  • Social distancing has been implemented across the business including our delivery teams and in-store staff.
     
  • Hand sanitiser is available at both of our Studio+ locations upon entry.
     
  • Our delivery teams wear heavy-duty gloves at all times and utilise sanitiser regularly.
     
  • Trucks and phones are sprayed and wiped after each delivery.
 

Introducing Contactless Delivery

Standard Delivery will still be inside your home entrance; however we have introduced contactless delivery which means you can give us authority to leave your item at the front door. Simply give us a call to coordinate.

 

Introducing Virtual Consultations

At the moment, our Melbourne and Sydney Studio+ showrooms remain open to the public, with friendly Interior Stylists awaiting to continue helping you create a beautiful home. If you are not able to attend one of our Studio+ locations, we have implemented additional teams to help you with any questions or advice.

  • Virtual Consultations
    We are thrilled to introduce virtual consultations which offer the same in-store service at home. We can take you on a tour through our Studio and show you different pieces we have on show. Simply call our team on (03) 7003 6943 and they will set this up for you. Alternatively, you can book via our Booking Page.
     
  • Live Chat Teams
    Browsing online and have a question? Simply click on our chat icon feature on our homepage and our teams will be happy to answer.
     
  • Phone Calls
    Don’t hesitate to call our friendly stylists, we’re here to help 1300 027 672

We are taking the safety of our employees, and Brosa customers, seriously and putting strategies in place to keep the safety of our community at the forefront. If you would like further information about the safety measures we have implemented, please don’t hesitate to contact us on 1300 027 672.

Thank you for your ongoing support.

We look forward to seeing you in our Studios and are more than happy to assist you online.

Let’s continue to see the beauty in the everyday.

Brosa Team xx