Mattress Crafters Boutique Euro Top Memory Foam 7 Zone Pocket Spring Mattress Medium Firm Comfort
Sold and delivered by The Trustee for the Australian Digital Company Trust (ABN 83 671 547 599)
With over 50 years in the Australian mattress industry, Mattress Crafters has been exclusively producing and selling quality state of the art mattresses. Mattress Crafters are leaders of innovation in the bedding industry, sourcing specific products and components from all over the world to offer the highest quality bedding range at the most affordable prices. Superior comfort and support for a great night’s sleep.
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
Dispatch within 2 business days.
We are on free shipping on most metro areas and more in NSW, VIC, QLD, SA, TAS & WA.
When you shop at Mattress Crafters, we want your shopping experience to be easy and as enjoyable as possible. However, if you do find that when you receive your goods, you are not completely happy with your purchase and wish to return or exchange an item please contact us and one of our team members will advise you on how to manage this.
It is required that all products delivered are inspected by the customer as soon as they receive their goods/items. If there is any visible damage to the items, this needs to be identified to our couriers at the time of delivery. Items received in packaging must be inspected upon delivery and if any damage has occurred, this needs to be reported to Mattress Crafters within 24 hours of delivery.
Any missing or damaged parts must be reported within 24 hours of delivery. If you believe your product is defective, you can make a claim by contacting us.
You will need to provide proof of purchase i.e order confirmation or invoice number. Provide a description of the damage/repair request. Provide and email photos of the defect. Provide any other evidence of damage.
If Mattress Crafters decide that products or goods are not deemed to be faulty, you may incur any freight or repair fees.
Mattress Crafters may need to examine the product to determine if the problem is covered by the guarantee. If it is covered, Mattress Crafters will either repair or replace it with the same or a comparable product. Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an approximate repair time, which may vary due to reasons beyond ours, or the repairers control i.e parts availability.
Where products are delivered to the customer, it is required that all items are inspected by the customer at the time of delivery. If there is any visible damage to the items and its packaging, this needs to be identified to our couriers at the time of delivery. Where items have damage that was not immediately apparent at the time of delivery, Mattress Crafters is to be notified within 24 Hours of initial delivery
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
