Acatana

Sold and delivered by AURUS AUSTRALIA PTY LTD (ABN 31 138 178 695)

We offer a wide range of IT, Lighting, Home Improvement, Toys and Car Parts, all from well-known manufacturers and always at competitive prices.

Contact Seller

To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.

Shipping

We ship via Australia Post or Star track from our warehouse in Miranda NSW.

To receive your order as quickly as possible please make sure you provide us with a valid delivery address and contact phone number so we can contact you if there are any issues with your consignment.

Our couriers require the recipient’s phone number for each delivery. We can’t book your delivery unless you have provided us with a valid daytime phone number.

The orders are shipped out within 1-2 business days with Australia Post eParcel or one of our preferred couriers

Estimated Delivery time:

1-7 business days Australia wide for capital cities and suburbs, and most regional areas

7-14 business days for regional WA, QLD and NT

Most of the items are sold Free freight.

We pack every order carefully to ensure it reaches you in good condition.

All consignments are tracked. The tracking number can be viewed from within your My Account Dashboard and will also be sent to you via email.

All disputes regarding despatched invoice should be raised within 5 (five) working days from the original invoice date.

If you have any questions about delivery, please contact us and we will do our best to resolve your query.

Returns

We understand that you might need to return something to us for several reasons. Please contact us before sending anything back.

Items must be returned to us via tracked postage or courier. Without a verifiable tracking number, you accept full risk of the item not reaching us. Returns not received by us will not qualify for replacement or refund.

1. The item arrived damaged or missing parts

All orders leave our warehouse in brand new undamaged condition. If your item arrives damaged or missing parts, we will gladly replace it for you (or if stocks are exhausted, refund you in full) and reimburse you for any return shipping costs you incur to return the item to us. Please email us a copy of the receipt for any shipping costs you incur.

All claims for damaged items must be made within 2 business days of receiving your order. It is important that you open your order as soon as you get it, and notify us immediately if there is any damage.

Please take photographs of any damage and email them to us before sending the item back, as we need to report damage to our insurer, delivery courier and warehouse.

2. The item is faulty

Should your product be faulty, please contact us so we can guide you through the correct process for having the fault rectified under the manufacturer warranty. Depending on the manufacturer’s warranty terms and requirements, we will either repair or replace it for you (or if stocks are exhausted, refund you) excluding original delivery costs.

3. Change of Mind Returns

Please note that we don’t accept returns if the customer simply change their mind, no longer require the product, found the cheaper product elsewhere.

4. Returns for refund
   
   Customers must return the product at their own cost. The product must be returned in the clean, unmarked, undamaged, original packaging with all accessories, in “as new”, re-sellable condition. After receiving the returned product, we will inspect the product and issue a refund. The refund amount will be determined based on the reason for the return, condition of the product, less any delivery costs, and may attract a 20% re-stocking fee. We may reject the return after inspection of the product and return it to the customer at their expense.

Warranty

Under Australian Consumer Law consumers have a legal right to obtain a refund from a business if the goods purchased are faulty, not fit for purpose, or don’t match the seller’s description.

Most of our products are covered by 12 Months warranty unless otherwise specified.

Should your product be faulty, please contact us so we can guide you through the correct process for having the fault rectified under the manufacturer warranty. Depending on the manufacturer’s warranty terms and requirements, we will either repair or replace it for you (or if stocks are exhausted, refund you) excluding original delivery costs.

Physical damage, damage caused by not following the instructions, or misusing the product is not covered by the warranty.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.